Senior Production Control EngineerVirtualVocations • Des Moines, Iowa, United States
Senior Production Control Engineer
VirtualVocations • Des Moines, Iowa, United States
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A company is looking for a Senior Production Control Engineer.
Key Responsibilities :
Oversee and guide a team of 6 - 8 monitoring contractors, ensuring adherence to established processes
Monitor application and infrastructure systems to detect and respond to alerts in real time
Perform initial triage and investigation of alerts, determining root causes and escalating as needed
Required Qualifications :
8+ years of experience in 24x7 enterprise monitoring, incident response, and ITSM
Experience with enterprise monitoring platforms such as Dynatrace, SolarWinds, and Splunk
Expertise in incident detection, response, and management, including ITIL-based processes
Experience with ITSM tools, specifically ServiceNow, and understanding of change and problem management
A Bachelor's degree in a quantitative or business field or equivalent experience
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Senior Control Engineer • Des Moines, Iowa, United States
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