Implementation Services Manager

A company is looking for an Implementation Services Manager to lead a high-impact initiative supporting a key federal government customer.

Key Responsibilities

Lead and manage the Implementation Services team delivering Help Desk, training, and customization support to federal agencies

Oversee day-to-day service delivery operations, ensuring quality and compliance with federal standards

Translate OMB A-11 capital planning policies into actionable system configurations and user support processes

Required Qualifications

Bachelor's degree in Information Technology, Business, or a related discipline (Master's preferred)

8+ years of experience managing IT implementation or service delivery for large-scale federal programs

Demonstrated expertise in OMB A-11 capital planning and federal IT portfolio management processes

PMP or equivalent project management certification required; Agile or ITIL certification preferred

U.S. Citizenship and ability to obtain or maintain a Public Trust clearance required