Talent.com
Product Support Engineer
Product Support EngineerEdmund Optics • Tucson, AZ, United States
Product Support Engineer

Product Support Engineer

Edmund Optics • Tucson, AZ, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Product Support Engineer

Job Locations

US-AZ-Tucson

Type

Full Time

Overview

Product support engineers are skilled and motivated individuals responsible for providing product and a pplication support to Edmund Optics 'customers . This role provides a unique opportunity to support engineers, scientists, and researchers in a variet y of application spaces including biomedical, industrial inspection, semiconductor and R&D . As part of a dynamic team, Product Support E ngineers are extensively trained to assist customers with Edmund Optics' off-the-shelf components, and play a crucial role in sharing, explaining, and demonstrating how optics can benefit customers' applications . This requires a strong technical background, desire to solve technical challenges, excellent communication skills, and a passion for delivering exceptional customer service. The Product Support position is a foundational role for engineers starting their career in a fast and fun team-based environment providing a platform of unique opportunities to understand how a global tech company operates .

Responsibilities

  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">
  • Engage with customers via phone, email and chat to p rovide product and application support to customer s

  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">
  • Actively participate in regular trainings given b y 3 rd part y s uppliers and Edmund Optics internal subject mat t er exper ts , stay up to date with emerging technology , new products, and application s
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">
  • Provide pre-sales support in the fo rm of application solutions , product selection, compatibility, recommendations, testing , quotes, etc.
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">
  • Provide post-sales support in the form of troubleshooting , RMA creation , and continued support to customers as future needs for EO products and expertise arise
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">
  • Collect customer feedback and t rac k interactions using Dynamics CRM
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">
  • Work with other departments within Edmund Optics to provide complete customer solutions, improve the customer experience, and stay apprised of company operations
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">
  • Assist in a variety of side tasks ( e.g. technical content creation, process improvements , updating product documentation, etc.) to better support EO customers and colleagues
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">
  • Strive to positively impact and meet both individual and team service metrics and KPIs
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">
  • Comply with federal, state, and company policies, procedures, and regulations
  • Qualifications

    To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Required Skills & Abilities :

  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">
  • Proficiency in key engineering / physics concepts
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">
  • Adept problem solving and critical thinking skills
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">
  • Basic customer service skills
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">
  • Exceptional verbal and written communication skills
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">
  • Strong organization skills - ability to multi-task and manage multiple c ases simultaneously
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">
  • Professional demeanor & strong work ethic
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1">
  • Ability to review, edit, and draft technical documents such as spec sheets, application notes, etc.
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1">
  • Ability to work independently and as part of a team
  • ","469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1">
  • This position requires compliance with International Traffic in Arms Regulations (ITAR). All candidates must be a US citizen or a US permanent resident
  • Education / Experience :

    Minimum Requirements : B . S . in engineering or physics or equivalent experience

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.

    Compensation Range Transparency :

    At Edmund Optics, we are committed to transparency and equity in our hiring practices. The posted salary range for this role reflects the expected base pay. The actual offer will be based on multiple factors, including but not limited to relevant skills, education, work experience, business needs, and geographic location.

    Salary Range :

    $60,000 - $64,000 per year

    Benefits :

  • Medical, Dental, and Vision Insurance
  • Life, AD&D, Short and Long-Term Disability Insurance
  • Generous Paid Time Off (PTO)
  • Tuition Reimbursement
  • 401(k) Retirement Plan with Company Match up to 3%
  • Daycare and Gym Reimbursement
  • Paid Parental Leave and New Mother Benefits
  • Training and Development Opportunities
  • Availability of these benefits may depend on the country and employment type.

    serp_jobs.job_alerts.create_a_job

    Product Support Engineer • Tucson, AZ, United States

    Job_description.internal_linking.related_jobs
    Product Engineer

    Product Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Engineer - Workflows.Key Responsibilities Build and own products and features from inception to deployment Engage with users to gather feedback and iterate on ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    AI Customer Support Engineer

    AI Customer Support Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for an AI Customer Support Engineer, Tier I.Key Responsibilities Quickly respond to all inbound support requests via email, live chat, and community forums Triage bugs and r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Production Support Engineer

    Production Support Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Production Support Engineer - Healthcare SaaS & Linux Systems.Key Responsibilities : Provide hands-on support for clinical platforms, focusing on Linux-based systems and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Engineer II

    Technical Support Engineer II

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer II - German Speaking.Key Responsibilities Provide technical support for the Intelligent Agreement Management (IAM) and associated services R...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Engineer

    Technical Support Engineer

    IBM • Tucson, AZ, US
    serp_jobs.job_card.full_time
    Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Product Support Associate

    Product Support Associate

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Support Associate (Remote).Key Responsibilities Provide timely and professional technical support to customers via phone and chat Troubleshoot and resolve soft...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead Product Engineer

    Lead Product Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lead Product Engineer.Key Responsibilities Design, develop, and deploy full-stack web applications using modern technologies Collaborate with product managers and desi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Product Owner

    Technical Product Owner

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Product Owner to support their Authorizations technology team.Key Responsibilities Represent business needs and ensure engineering teams understand product fu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Software Engineer (Prototype)

    Software Engineer (Prototype)

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer (Prototype) in Innovation R&D.Key Responsibilities Develop prototypes, models, and simulators while collaborating with various stakeholders Write cle...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AHS Product Engineer I

    AHS Product Engineer I

    Komatsu America Corp. • Tucson, AZ, US
    serp_jobs.job_card.full_time
    Job Location (Short) : Tucson, Arizona, USA, 85706.Onsite or Remote : Onsite Position.Shape the Future of Mining with Komatsu Mining Technology Solutions : . At Komatsu Mining Technology Solutions, we'r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Product Owner

    Technical Product Owner

    Dawar Consulting, Inc. • Tucson, AZ, us
    serp_jobs.job_card.temporary
    serp_jobs.filters_job_card.quick_apply
    Our client, a world leader in diagnostics and life sciences, is looking for a.Job Duration : Long term Contract (Possibility Of Further Extension). Company Benefits : Medical, Dental, Vision, Paid Sic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Full-Stack Product Engineer

    Full-Stack Product Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Full-Stack Staff Product Engineer.Key Responsibilities Design and implement end-to-end features across the stack Make architectural decisions that influence the entire...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Support Engineer

    Support Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Engineer to provide technical support to customers through live chat.Key Responsibilities Take ownership of customer-reported issues and ensure resolution Rese...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Software Support Engineer

    Software Support Engineer

    Canonical • Tucson, AZ, US
    serp_jobs.job_card.full_time
    Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Product Support Representative

    Product Support Representative

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Support Representative who can effectively manage customer support in a fast-paced environment. Key Responsibilities Support multiple product lines, including SR...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Product Owner - DevSecOps

    Product Owner - DevSecOps

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Owner - DevSecOps.Key Responsibilities Enhance daily product releases by understanding the current state of DevOps and utilizing various technologies Create YA...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Federal Customer Support Engineer

    Federal Customer Support Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocations • Tucson, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.Key Responsibilities Provide self-directed support and resolution for technic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted