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Medicare Customer Service Supervisor
Medicare Customer Service SupervisorVirtualVocations • Des Moines, Iowa, United States
Medicare Customer Service Supervisor

Medicare Customer Service Supervisor

VirtualVocations • Des Moines, Iowa, United States
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  • serp_jobs.job_card.full_time
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A company is looking for a Customer Service Supervisor to oversee daily operations of the Medicare Call Center.

Key Responsibilities

Manage and support a team of call center representatives, providing coaching, training, and performance feedback

Ensure compliance with CMS requirements and maintain high-quality customer service standards

Analyze call center data to prepare performance reports and recommend process improvements

Required Qualifications

High School Diploma, GED, or equivalent

3 or more years of experience in customer service or related fields

1 or more years in a supervisory or lead role

Solid knowledge of Medicare guidelines and CMS compliance standards

Proficiency in call center and workforce management tools

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Customer Service Supervisor • Des Moines, Iowa, United States

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