Customer Support Agent

Circuit Board Medics Job Opportunity

Job Type : Full-Time, Hourly

Minimum Starting Pay : $20 / hour

Working Hours : Monday - Friday, 8 AM - 5 PM

Location : On-Site in Greenville, SC 29615

Experience : Early Career, some office experience required

Work Environment : Office Environment, Moderate to High Call Volume, Diverse Customer Needs, Team Collaboration, Emphasis on Empathy, ~ 100 Employees, One Location

Job Description

Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.

Responsibilities

• Responding to customer requests without using scripts
• Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
• Handling texts / chats
• Responding to support emails
• Returning voicemails from customers
• Making outbound calls to update customers on order status
• Becoming knowledgeable in our repairs and services of appliance and automotive modules
• Participating in relevant ongoing training to better understand our markets and product offerings

Skills

Qualities You Should Exhibit

Benefits

Application Process

Need Help? If you need any help along the way, you can reach us at recruiting@circuitboardmedics.com