Call Center Manager

Job Description

Job Description

Call Center Manager Wanted!  Salary + Commission and Overrides $60,000-$90,000

EZ Baths of Louisiana is a 10+ year old multi million dollar Home Improvement company that is seeking a Call Center Manager. We are one of the largest Home Improvement companies in the area with one of the most recognized names in our field.  Your team will have a warm list to call from. We are looking for someone to manage 5-12 callers that are able to set leads for our sales staff. We have over 5,000 warm leads to be called on ! This candidate would also be responsible for overseeing our Internet marketing department as it relates to lead generation with cost and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and manages marketing operating budgets for Telemarketing Dept.
• Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.
• Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions. . .
• Guides preparation of marketing activity reports and presents to executive management.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Directs Promotion forecasting activities and sets performance goals accordingly.
• Directs staffing, training, and performance evaluations to develop and control call center and marketing programs.
• Directs market channel development activity and coordinates lead distribution for sales territories with various goals and quotas.
• Coordinates liaison between sales department, marketing and the call center.
• Analyzes and controls expenditures of division to conform to budgetary requirements. .
• Prepares periodic report showing sales volume, potential sales, and areas of proposed client base expansion.
• Reviews and analyzes sales performances against programs, quotas and plans to determine effectiveness.
• Directs product research and development.
• Other duties may be assigned.

Skills / Qualifications :

Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services

You will receive :

Please send a resume or call Chad to set up a personal interview (386) 546-2430.

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