Satellite Office Coordinator

Overview

SUMMARY : The Satellite Office Coordinator reports to the Practice Manager, overseeing the daily non-clinical administrative operations of assigned office(s). Participates in the development of office policies and procedures and ensures their implementation. Trains and schedules office staff to ensure adequate administrative support. Participates in implementing new programs and makes recommendations for change to promote office efficiency and effectiveness. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include : Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

Responsibilities

• Develops and maintains working knowledge of the OBGYN out-patient medical practice to maximize operational effectiveness.
• Participates in overall planning of office activities to accomplish the practice's mission and long- and short-term goals.
• Coordinates daily activities of the staff; appropriately assigns tasks, establishes deadlines, and monitors completion.
• Ensures that offices are properly staffed and all functions are performed efficiently; ensures adequate staff training in all office processes and computer programs.
• Oversees and ensures access to care by guiding triage of patient phone calls, appointment scheduling, and patient registration; manages patient flow for a prompt, organized, and pleasant patient experience.
• Recommends opportunities for increased efficiency; may assist in managing provider schedules under the direction of the Practice Manager and / or Supervisor Medical Assistants.
• Oversees facility maintenance in collaboration with Brown University Health Property Management to maintain a safe environment.
• Ensures adequate inventory of all office and medical supplies and the maintenance of office equipment; orders supplies as required.
• Collaborates with the Supervisor Billing to ensure accuracy and timeliness of front-end billing activities, including obtaining complete demographic and insurance information, referrals, notifications, and authorizations.
• Develops and monitors processes to ensure patient, family, practice physician, and referring physician satisfaction; maintains excellent communication with referring physician offices and ensures activities meet or exceed patient expectations.
• May travel to other satellite offices to provide oversight or coverage.
• Preserves and protects patient and employee confidentiality; performs other related duties as required.

Minimum Qualifications

Details

Job Function and Industry

Equal Opportunity

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location and How to Apply

Location : Brown Health Medical Group - 167 Point Street, Providence, RI 02903

Application Instructions

If you are interested in this role, please apply through the company portal.

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