Account Director

Account Director

EMCOR Facilities Services (EFS), is an EMCOR core business. From commercial office space to manufacturing, from retail portfolios to 24 / 7 / 365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations. And EMCOR's Customer Solutions Center is the central nervous system of issue resolution for those organizations.

Account Directors are responsible for oversight of all aspects of the contract between EMCOR and the client to include financial, relationship and leading all components of the cross functional team. This leadership role is crucial in building and maintaining the relationship serving as the direct point of contact for the client. The Account director is required to participate in expanding and managing the growth of an account while acting as trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently while maintaining the desired EMCOR performance requirements.

Essential Duties and Responsibilities :

• Responsible for the financial performance of the account(s) by :
• Maintaining focus on financial results to meet or exceed planned budgets and / or periodic forecasts
• Review and ensure all financial reports are accurate, timely and complete
• Prepare and circulate reports that address financial variances and define action plans to improve where necessary
• Review all account costs with relevant departments and enact strategies to continuously improve quality and cost effectiveness of service delivery
• Maintain A / R and A / P levels in accordance with company and contract expectations
• Develop strategies to pursue leveraged work or opportunities to expand scope of work or service lines to enhance profitability of account.
• Develop business plans for capital improvement projects, preventative maintenance projects and other sales strategies that would drive savings and improve cost efficiencies.
• Responsible for continuously improving service delivery by :
• Responsible for processes to ensure conformance to contractual requirements.
• Define metric reports to predict and analyze performance trends
• Review KPI reports and identify areas of improvement by creating action plans and be responsible for its implementation
• Review vendor compliance with relevant departments on regular basis.
• Possess working knowledge of current and emerging industry trends regarding service delivery, provider effectiveness, technology advancements, etc.
• Share best practices with EFS leadership.
• Lead by example and serve as a mentor to develop associates to be successful
• Drives the company values and ensures the values are incorporated into the development, management, and performance of the team.
• Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication
• Collaboratively partner with client's POC (Point of Contact) and staff to develop a governance team to meet on regularly scheduled timing to review key deliverables, metrics, business results and contractual service delivery obligations as well as to address trends and resolve systemic issues.
• Develop operational steering teams to review operational metrics, quality control and financial results of all service delivery. Regularly assess performance of teams and enact corrective actions as necessary
• Partner with EFS service line platforms, engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities
• Comply with company requirements that include :
• Improving skills through training and attending applicable courses
• Completing the LMS courses per company policies
• Conduct reviews of direct reports on an annual basis or more often, when necessary
• Promote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations.
• Any other duties as requested by executive branch

Qualifications :