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Onsite Support Engineer (Fulltime) - Onsite
Onsite Support Engineer (Fulltime) - OnsiteThe Dignify Solutions, LLC • Cleveland, OH, US
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Onsite Support Engineer (Fulltime) - Onsite

Onsite Support Engineer (Fulltime) - Onsite

The Dignify Solutions, LLC • Cleveland, OH, US
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Overview

Onsite Support Engineer (Fulltime) - Onsite

Location : Cleveland, OH

Salary : $115,000 - $140,000

Responsibilities

  • Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2 / L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration
  • Liaises with clients, other IT support groups and 3rd party providers when necessary
  • Performs imaging / reimaging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and / or VIP requests
  • Assists with Site IT security issues and virus elimination
  • Creates / maintains documentation on Ticketing tool
  • Local network support and / or assists centralized Network team

Qualifications

  • Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2 / L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration
  • Liaises with clients, other IT support groups and 3rd party providers when necessary
  • Performs imaging / reimaging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and / or VIP requests
  • Assists with Site IT security issues and virus elimination
  • Creates / maintains documentation on Ticketing tool
  • Local network support and / or assists centralized Network team
  • Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Other
  • Industries

  • IT Services and IT Consulting
  • J-18808-Ljbffr

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    Support Engineer Onsite • Cleveland, OH, US

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