IT Help Desk

Qualifications :

• Minimum two years of relevant experience in a Help Desk / IT Support role "required".
• Experience in the set-up, configuration, and use of computer hardware, software, and networks "required".
• Ability to communicate technical issues to technical and non-technical employees "required".
• Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10 / 11, and Office 365 "required".
• Quick analytic response to resolve issues in any situation "required".
• Self-motivated and willing to learn, as well as always find the solution "required".
• Able to work in a fast pace environment "required".
• Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.) "required".
• Basic understanding of Cloud Solutions, Cloud Computing & Cloud Management "required".
• Knowledge of wireless networks, set up maintenance and troubleshooting "required".
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPad.
• OS, and other common hardware devices and software "required".
• Experience in telecom (MUST), structured cabling, panels, switches, cameras, APs, etc.
• Be able to lift at least 50 lbs.
• Be able to go up on a ladder and scissor lift "required".
• A background check will be required.
• The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously "required".
• Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call rotation "required".
• The position will require travel between multiple LA plants and occasionally to Houston, TX.
• Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position.
• Basic computer skills assessment required to pass with 75% score.
• Night Shift (Required).
• Los Angeles, CA 90031 : Relocate before starting work (Required).