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Regional Senior PFS Specialist

Regional Senior PFS Specialist

ADDICTION AND MENTAL HEALTH SERVICES, LLCBirmingham, AL, US
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Job Description

Job Description

Job Title : Regional Senior PFS Specialist

Department : Corporate Finance

Reports To : Director of Patient Financial Services

FLSA Status : Exempt

Location : Hybrid (Remote + Onsite Travel ~25%)

Position Summary :

The Regional Senior PFS Specialist serves as a key support resource to the Director of Patient Financial Services, providing high-level assistance across the organization in onboarding, training, and ongoing operational support for Patient Financial Services (PFS). This hybrid position offers both remote and onsite support to facilities, with a focus on those newly integrated into the organization and transitioning to our EHR system, Smartcare.

The ideal candidate will have in-depth experience with PFS workflows, extensive knowledge of Smartcare, and the ability to flex between virtual support and onsite assistance as facility needs arise.

Key Responsibilities :

  • Collaborate closely with the Corporate PFS Director to support the onboarding and training of facility-based PFS teams during acquisitions and EHR transitions.
  • Serve as a subject matter expert in Smartcare, particularly regarding registration, insurance verification, patient estimations, authorizations, and payment collection workflows.
  • Provide virtual support to facilities in need of additional assistance, helping to complete daily PFS tasks remotely.
  • Travel up to 25% to provide onsite PFS support during integrations, staff shortages, or other special projects.
  • Act as a liaison between corporate PFS and facility-level teams to ensure consistent workflows and adherence to best practices.
  • Assist in developing, maintaining, and delivering training materials and SOPs related to PFS responsibilities.
  • Support system testing and provide feedback related to Smartcare enhancements or updates.
  • Track support activities and report progress or challenges to the Director of Corporate PFS.
  • Promote a culture of collaboration and continuous improvement across the PFS function.

Required Qualifications :

  • Minimum of 3 years of experience in Patient Financial Services or a related healthcare administrative role.
  • Strong working knowledge of Smartcare EHR is required.
  • Demonstrated experience in training, onboarding, or supporting staff across multiple locations.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and ability to manage multiple priorities independently.
  • Ability and willingness to travel up to 25% of the time.

    • Preferred Qualifications :

  • Experience in behavioral health or substance use disorder treatment settings.
  • Prior involvement in EHR transitions or facility integration processes.
  • Bilingual skills are a plus.
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