Public Safety Ambassador (Unarmed Security Officer)

ABOUT CITYWALK BHAM :

The recent completion of Birmingham’s I-59 / 20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens.

City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N – almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham.

Summary / Objective

The Public Safety Ambassador at CityWalk BHM (CWB), will play a vital role in maintaining safety and security within CityWalk at the BJCC by  patrolling the area in a visible manner, protecting and preserving the environment within CWB by enforcing rules, educating visitors, conducting patrols, providing visitor services like tours and information, and responding to emergencies, all while ensuring the safety and enjoyment of CWB guests; essentially acting as a steward of CWB and a frontline representative to the public.

Public Safety Ambassadors will patrol CWB on foot or via bicycle, golf cart, motor vehicle, or Trikke as assigned by post orders acting as a visible uniformed presence to deter unwanted activity, while providing information, assistance and direction to visitors. Work is conducted completely outdoors.

Essential Duties / Responsibilities

• Enforces CWB rules, regulations and responds to violations related to safety and security.
• Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintain the site, and remove litter.
• Circulate throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all and visitors and personnel.
• Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior.
• Responds to accidents, medical emergencies, search and emergency operations.
• Assist with crowd control during events and act as a deterrent to crime through visible patrol.
• Maintain positive working relationships with internal, external partners, and guests at CWB
• Contact supervisor or manager if issues arise beyond your scope or ability to resolve.
• Work closely with local law enforcement to address security concerns and criminal activity.
• Operate a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible.
• Maintain a strong knowledge of security best practices and use of security equipment.

Communication and Customer Service

Environment and Maintenance

Technical Expertise and Security Knowledge

Competencies

Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Adaptability, Risk Assessment, Detail Orientated, Problem Solving, Responsiveness, Dependability, Safety Focus, Organizational Skills, Training and Development.

Work Environment

This position is fast paced and may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is outdoors and exposed to the elements (heat, rain, etc.).

Physical Demands

Position requires lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods of time.  Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time.

Must have the physical capacity and ability to ride a bike and / or traverse continuously during post. Must be able to conduct sustained foot patrols and / or extended stationary (standing / sitting) post assignments, required. Ability to respond quickly to security issues across the facility. Must remain calm and professional in crisis or stressful situations. Physical stamina and the ability to work outdoors in various weather conditions.

Position Type / Expected Hours of Work

Full and Part-time positions; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and / or irregular hours including day, nights, weekends, and holidays, as needed.

Required Education and Experience

Additional Eligibility Qualifications

PI279122459