Patient Services Specialist

Job Description

A growing corporate healthcare firm is conducting a confidential search for a Client Services Representative to provide patient and provider support for healthcare billing and account management. This entry-level role is perfect for a motivated professional who enjoys helping patients navigate their healthcare and insurance needs in a supportive, team-oriented environment.

Key Responsibilities

Handle inbound communications from patients, providers, and insurance companies.

Provide troubleshooting and website support for account holders, including login and navigation assistance.

Update patient account information and provide status updates during each interaction.

Connect patients with in-network providers and explain billing or insurance details clearly.

Contact healthcare providers and insurance carriers to resolve patient issues as needed.

Ensure compliance with HIPAA and other healthcare privacy regulations.

Perform various administrative and customer service tasks to support smooth operations.

Required Qualifications

Effective and professional verbal and written communication skills.

Strong customer service orientation and professional demeanor.

MediClear Certification (or equivalent healthcare compliance credential) required.

Proficiency with Microsoft Office programs (Word, Excel, Outlook).

Prior help desk, customer service, or healthcare internship experience strongly preferred.

Excellent organizational skills with the ability to multitask in a fast-paced environment.

Compensation & Benefits

Competitive salary with 401(k) company match .

Comprehensive health, dental, and vision insurance.

Paid time off and company holidays.

Flexible work schedule with no weekend requirements .

Supportive and collaborative workplace with opportunities for growth and advancement.

Requirements

Assistant