Telecommunications Operator - Pier Diem- MRS

Central Switchboard Operator

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Operates the organization's central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements. This position is per diem, with hours and schedule determined on an as-needed basis.

Utilizes desk directories, on-call lists, reference guides and other associated reference materials.

Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.

Operates beeper and paging system to contact to hospital personnel and code team.

Receives and relays internal and external calls and provides general information according to policy and procedure. Troubleshoots system issues when needed.

Competencies : ACCOUNTABILITY, ALERT (CODE) RESPONSE, CALL CENTER CUSTOMER SERVICE, COMMUNICATION SYSTEMS, CUSTOMER SERVICE, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements : High School Diploma or Equivalent (Required)

Additional Job Information : Complexity of Work : Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience : 1 year customer service experience or related field.

Working Conditions and Physical Requirements :

• Bending and Stooping = 40%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting / Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying >

75 lbs Non-Patient = 0%

75 lbs Non-Patient = 0%