HR Coordinator I

Position : HR Coordinator

Location : Indianapolis, Indiana

Duration : Contract - 6 Months

Job ID : 170789

Job Overview :

The HR Coordinator I will be a key member of the Employee Success (ES) team, dedicated to providing exceptional support and guidance to employees and managers. This role involves leveraging advanced HR tools and systems, such as Workday, to deliver a seamless employee experience. The ideal candidate will have strong organizational skills, a commitment to confidentiality, and a passion for improving HR processes. This position requires working onsite three days a week at 111 Monument Circle, Indianapolis, IN 46204, and adhering to Eastern Standard Time (EST) hours.

Responsibilities :

• Provide superior customer service to employees and managers through the Basecamp customer portal and other social channels.
• Maintain and update the knowledge base within Basecamp to ensure relevant and accurate self-service information for employees.
• Record and manage customer interactions using a case management tool, addressing inquiries related to benefits, time off, compensation, immigration, HR policies, and employee data.
• Develop expertise in Workday and assist employees and managers with self-service process inquiries.
• Maintain a thorough understanding of HR processes, programs, and policies to provide accurate assistance.
• Identify inefficiencies and inconsistencies in processes and collaborate on improvements to enhance the employee experience.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self-Service in Workday.
• Participate in projects aimed at modernizing and improving ES People Services processes.

Qualifications :

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

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Pay Range : $19 - $20 / hr w2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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