Event Service Manager
Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Event Service Manager!
This position is located at the Embassy Suites by Hilton in Alpharetta, GA . Our hotel is situated in the heart of North Atlanta's business and technology corridor, surrounded by Fortune 500 companies, vibrant dining, and premier shopping at Avalon and North Point Mall. Just minutes from GA 400 and a short drive to Downtown Atlanta, guests and team members alike can enjoy the perfect balance of Southern hospitality and modern convenience. Alpharetta's green spaces, entertainment venues, and thriving community create the ideal backdrop for both business and leisure.
The Event Service Manager's primary role will be servicing their events, primarily for the Catering and Banquet Food and Beverage departments. Duties include contract review, event deposits, menu planning, agenda setting, hotel planning services, and payment collection.
What you will do :
- Responsible for managing and planning meetings / conventions and related activities. Update Front Office with weekly forecasts and in-house groups. Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process.
- Coordination of all group business as developed by the sales manager. Determine appropriate follow-up planning needs. Contact company representative follow-up on all signed / contracted business within three working days of file turn.
- Maintain well-documented, accurate, organized, and up-to-date file management to serve the client and the employer in the most expedient, organized, and knowledgeable manner.
- Develop customer profiles and maintain an effective trace system, including trace dates and references, resulting in superior account service and increased revenues.
- Develops strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction.
- Follow up on all client needs and inquiries efficiently and expediently.
- Focuses on revenue-generating activity and maximizes selling time through retaining accounts / clients, maximizing account yield opportunities and sales effectiveness.
- Up-sell and detail the program with the client, including verifying and modifying space requirements, audio-visual, times, equipment, menus, themes / decorations, etc. Prepare the appropriate resumes, BEOs, and paperwork to ensure quality service.
- Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and problems to ensure quality product delivery, customer satisfaction, and repeat business.
- Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring quality product delivery.
- Attend and lead pre-conference meetings. Coordinate the pre-cons between the client and hotel staff and review the details of the BEO with all parties.
- Initiate Billing Procedures, ensuring any deposits and credit applications are received with adequate information and within an acceptable time frame.
- Complete diagrams for all groups using Cvent diagram software.
- Create floor plans for each event to ensure banquets and clients agree before setting up.
- Work in partnership with the banquet / event staff to ensure the highest quality presentation / service is delivered with an emphasis on attention to detail. Attend to and respond to guest complaints / comments.
- Responsible for entering Sales contracts & create group blocks in PMS & MARSHA,
Skills and abilities you bring :
Create new ways of presenting information that will attract peoples' attention.Speak and write clearly and convincingly.Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of campaign progress.Understand how different kinds of people react to words, pictures, and color.Work with all kinds of people.Plan and organize the work of others.What we offer :
Join a team that invests in you! We're proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment :
Medical, Dental, Vision, Life and Disability InsuranceFlexible Spending Account (FSA) Pre-tax savings for healthcare and dependent care expenses.401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.Career Growth Opportunities We promote from within and invest in your long-term success.Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.Paid Sick Leave Supportive sick time policy to care for your health when you need it.Exclusive Employee Hotel DiscountsTake advantage of special rates for hotels in our brand portfoliojust for our team members and their family & friends.
Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.Recognition & Rewards ProgramOur team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.
Schedule & Hours :
This position is full time. Ability to work any scheduled days of the week and times of the day may vary based on business need, including holidays is required.
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.