Traveling New Patient Coordinator

Job Description

Job Description

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Garner, Cary, Fuquay Varina, and Durham locations, following the Orthodontist to assist with patient care and coordination.

Position Overview :

As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities :

Conduct new patient consultations including :

Office tours

Treatment and financial overview

Taking initial records (photos, X-rays, etc.)

Scheduling bonding and recall appointments

Sending patient and doctor correspondence

Prepare and present bonding contracts :

Set up contracts prior to bonding appointments

Review financial agreements and collect payments

Post payments, submit insurance claims, and set up auto-drafts

Maintain and manage patient reports and appointment confirmations

Schedule ongoing maintenance and follow-up appointments

Monitor and respond to office emails

Support other administrative and clinical tasks as needed

What We're Looking For :

A positive, energetic team player with exceptional customer service skills

Strong organizational, planning, and communication abilities

Ability to thrive in a fast-paced, multi-location environment

Professional appearance and demeanor

Proficiency with dental software and general computer applications

Qualifications :

High School Diploma or GED (required)

1–2 years of dental experience (required)

Orthodontic experience (preferred)

NC X-Ray Certification (required)

Ability to lift up to 15–20 lbs

Reliable transportation and willingness to travel between Garner, Cary, Fuquay, and Durham

Why Lane & Associates?

We believe that a rewarding career comes with a supportive and engaging workplace. Here’s what we offer :

Competitive Pay!

Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more!

401(k) with Employer contribution – available after just 90 days!

Quarterly Performance Bonuses!

Off at 2PM on Fridays!

Uniform Allowance!

Paid Time Off + Paid Holidays!

Fun Company Events & Marketing Campaigns Throughout the Year!

Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!

Birthday & Work Anniversary Surprises from Ownership!

Employee Assistance Program!

and so much more!