Second Shift Lobby Porter
Hotel Covington is looking for a second shift Lobby Porter to provide excellent guest service in Housekeeping at Hotel Covington. Hotel Covington embodies the transformation of a celebrated, century-old downtown building into a modern luxury hotel. As the first of its genre in the market, Hotel Covington appeals to business and leisure travelers accustomed to upscale hotels in primary markets seeking an authentic and locally influenced experience.
The hotel draws inspiration from the local culture and cultivates a following through a sense of civic pride and exciting food & beverage along with our addition, North by Hotel Covington. Hotel Covington pulls inspiration from its northern and southern sister cities, but a cohesive mix of styles ultimately lends individuality. A story told through regional and local sourcing, and will become the pulse of Covington and beyond : unique yet comfortable, casual yet refined, and timeless yet evolving.
Job Requirements
- Make sure mirrors, furniture, floors, elevators, elevator guest landings, and stairwells are clean.
- Remove all trash from public areas.
- Cleaning of lobby, elevators, public areas, locker rooms, offices, fitness club and other service areas.
- Keep all work areas clean, organized and stocked.
- Litter and trash removal of garage and adjacent parking lots.
Additional Requirements
Good reading, writing and oral proficiency in the English languageMust have a high school education or equivalent experienceA minimum of 1 year of experience in a hotel services environmentService
Anticipate and deliver exceptional service consistentlyIntuitively service each guest, associate, visitor or clientDemonstrate excellent interpersonal and communication skills with a focus on the detailsFollow instinct and use her / his best judgment to create experiences for guests that are thoughtful and genuineGreet each guest promptly, courteously, graciously with eye contact, a smile and good postureConduct oneself in a professional manner at all times to reflect the high standards of the hotelTeamwork
Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climatePartake in a positive work ethic and surrounding environmentStandards
Able to work alone without direct supervisionDemonstrate high degree of drive and determinationConstantly recommend service and product improvement to better the operationKeep the work area clean and tidy at all timesAttend all required meetingsFollow proper payroll and uniform proceduresProperly handle and report associate and guest accidentsMaintain complete knowledge of and comply with all departmental polices / service procedures / standardsAssist with responsibilities and duties in other departments and as assigned by managementDue to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotelWork Environment
Standard hotel settingPhysical Demand
Continuous standing 100% of the shiftInside 80% of the shiftLifting / pushing / pulling / carrying required up to 100 lbs. or more. Carts may be pulled up to 75 feet.Bending / kneeling required 70% of shiftMobile position required 100% of the timeHotel Covington does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and equal opportunity employer.