IT Support Specialist at Safeway Tax Relief Irvine, CASafeway Tax Relief • Irvine, CA, US

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IT Support Specialist at Safeway Tax Relief Irvine, CA

Safeway Tax Relief • Irvine, CA, US

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IT Support Specialist – Safeway Tax Relief – Irvine, CA

Salary : $54,080 - 62,400 per year

We are currently looking for a proficient and driven IT Support Specialist to join our team in Irvine, CA. Reporting to the Director of Information Technology, this position plays a crucial role in maintaining and enhancing our IT systems, infrastructure, and support operations. The ideal candidate is technically adept, innovative, reliable, and capable of thriving in a fast-paced, collaborative setting.

Requirements

A minimum of 2 years of experience in IT support, helpdesk, or a similar technical position.
Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
Experience with cybersecurity tools and practices along with data protection and compliance.
Hands-on expertise with Google Admin Console and Microsoft 365 Admin Center.
Strong understanding of networking principles and IT infrastructure.
Familiarity with tools like Active Directory, TalkDesk, Krisp, and hardware troubleshooting.
Exceptional problem-solving skills, keen attention to detail, and timeliness.

Responsibilities

I provide Tier 1 and Tier 2 technical support through various channels including phone, email, ticketing systems, and in-person assistance.

I troubleshoot hardware, software, and networking issues faced by end users within the organization.

I administer and manage cloud platforms such as AWS, Google Cloud, and Microsoft Azure.

I support and uphold cybersecurity protocols along with data protection policies.

I manage user accounts, devices, and permissions in Google Workspace and Microsoft 365.

I assist with IT infrastructure tasks, including monitoring networks, implementing upgrades, and performing maintenance.

I lead or support internal IT projects and drive process enhancements.

I train users and create documentation regarding technical tools and best practices.

I monitor, maintain, and troubleshoot company servers to guarantee optimal uptime and performance.

I respond swiftly to server shutdowns, crashes, or service interruptions to restore operations with minimal disruption.

I identify root causes of server failures and implement long-term corrective actions to prevent future occurrences.

I manage system alerts, error logs, and notifications to proactively mitigate potential shutdown risks.

I conduct routine maintenance, updates, and system checks on both physical and virtual servers.

I collaborate with network administrators and IT management to ensure proper server configurations and backups.

Technologies

AWS

Active Directory

Azure

Cloud

Hardware

Support

Microsoft 365

Network

Office 365

DevOps

About Safeway Tax Relief

At Safeway Tax Relief, we are a prominent entity in the tax resolution sector, dedicated to assisting Americans in overcoming their state and IRS tax hurdles. Our diverse, high-performing workplace thrives on innovation, teamwork, and a commitment to continuous development. We celebrate our team with engaging events and volunteer initiatives, fostering a collaborative environment where everyone can grow and succeed together.

We offer a competitive salary range of $26 - $30 per hour, based on experience, along with benefits including paid time off and opportunities for professional development. Join us and be part of an award-winning culture that values teamwork and community involvement.

last updated 42 week of 2025

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It Support Specialist • Irvine, CA, US