Practice Supervisor

Mass General Brigham Leadership Role

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties. Does this position require patient care? No

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors / coordinates managed care / billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

Qualifications

Education : Associate's Degree related field of study preferred, High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials : Experience supervisory experience 0-1 year required, experience working in an academic healthcare environment 2-3 years required.

Knowledge, Skills and Abilities : Strong understanding of all Office Suite, Strong communication and organizational skills, Strong and proven leadership skills, Ability to work with staff of all levels, Excellent time management skills, Generally Accepted Accounting Principles, Ability to adapt to multiple and rapidly changing priorities and deadlines.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.