Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Albany, New York. This role is ideal for someone who excels in front desk operations and thrives in a detail-oriented services environment. If you have strong communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities :

• Greet and assist visitors promptly and courteously at the front desk.
• Handle incoming calls, providing accurate information and directing inquiries to the appropriate department.
• Maintain organized records and manage administrative tasks efficiently.
• Address customer concerns and provide solutions in a timely manner.
• Collaborate with team members to improve customer service processes.
• Ensure the reception area is clean, welcoming, and well-maintained.
• Monitor and manage office supplies inventory, placing orders as needed.
• Accurately document customer interactions and follow up on unresolved issues.
• Provide support during busy periods to ensure smooth daily operations.
• Uphold company standards for professionalism and customer satisfaction.
• Proven experience in customer service or front desk operations.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize responsibilities effectively.
• Familiarity with office equipment and basic administrative tools.
• Proficiency in handling phone systems and email correspondence.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; additional certifications are a plus.