Assistant General Mangaer

Assistant General Manager

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties :

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Assist in managing the hotel's physical condition, including maintenance and quality control programs.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills :

Work Environment :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity : Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from : 2025-10-16.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.