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Restoration Operations Manager

Restoration Operations Manager

Voda Cleaning & RestorationLouisville, KY, US
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Restoration Operations Manager

At Voda Cleaning & Restoration, we specialize in a wide range of services to keep homes or businesses clean, fresh, and free from damage. Whether customers need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold mitigation, air duct cleaning, or odor removal, we have the expertise and advanced techniques to deliver exceptional results.

The Restoration Operations Manager (ROM) oversees water damage, fire damage & cleaning (carpet, tile, hardwood, duct work, etc) crews for quality control, efficiency, and profitability of jobs while being involved in production. The ROM is responsible for the development of current technicians and the training of new and current technicians to perform to Voda and Industry standards. As Operations Manager you are a top mentor for those under you and will grow in raising up the next generation of leaders, while enjoying attractive benefits and the opportunity to continue to advance personally and professionally.

Restoration Operations Manager benefits include :

  • Participation in a company that makes a difference
  • Aggressive base salary compensation plus percentage of Gross Profit
  • Health & Dental Insurance
  • Employee referral program
  • Vacation & PTO accrual

Restoration Operations Manager responsibilities include :

  • Ensure accomplishment of the objectives as stated in the strategic plan through effective implementation and ongoing refinement of the Plan.
  • Exceed company targets for Sales, COGS, Direct Labor, Net Profit, liquidity, cash flow, quality ratings, and customer satisfaction.
  • Assist the company in meeting its long-term goals.
  • Develop profitable relationships with customers that bring value to both parties.
  • Foster a team-oriented atmosphere consistent with the Vision, Mission, and Core Values of the company.
  • Oversee the development of compensation and employee benefit policies to attract and retain highly competent personnel at all levels of the company.
  • Ensure employment compliance with all Federal, State, and Local regulatory agencies.
  • Ensure the continued growth of the company by developing existing people, and assisting in recruiting and selection of new, talented people into positions of leadership within the organization.
  • Maintain market leadership through consistent implementation of state-of-the-art technology pertaining to delivery of the company's services and marketing to new clients and markets and focus on continuous process improvement across all departments.
  • Work with the Operations Manager to maintain production capacity through adequate staffing, equipping, and supplying of operations.
  • Achieve the highest degree of consistency in the implementation of company operating systems by working with the Operations Manager.

    • Restoration Project Manager qualifications include :

  • A minimum of 3 years (5+ preferred) of demonstrated success in disaster restoration.
  • WRT, ASD, AMRT, FRST, CCT, or other mold certifications.
  • Education : High school diploma or equivalent. Bachelor's degree in a related field preferred but not required.
  • Project management experience preferred.

    • What you'll get to do :

  • Oversees all of the water damage crews for quality control, efficiency, and profitability (ensure right amount of equipment & quality of services).
  • Initial assessment of water / smoke / fire damage in buildings and oversee completion of any mitigation-related tasks in the attempt to restore the structure.
  • Handling of industrial restoration equipment.
  • Reinforces the Voda standard of delivering premier restoration services in a timely, efficient, and profitable manner.
  • Signs & Scopes Jobs.
  • Responsible for the development of current technicians and the training technicians to perform to Industry standards. Training includes performance evaluations, coaching opportunities, and encouraging good performance.
  • Creates a positive work environment, communicates with management, and deals with issues in a manner that maintains a positive company culture.
  • Coordinates the scheduling with the office manager for efficiency. Creates weekend / after hours on call schedule with coordinator / office manager.
  • Work closely with the coordinator to account for all costs associated with the job and all work performed / equipment accounted for invoicing.
  • Communication and management of subcontractors and temp labor for efficient job completion.
  • Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion.
  • Read and interpret Xactimate estimates
  • Implement standard operating procedures for the department.
  • Apply general mathematical and data entry skills
  • Lead internal training programs for existing and incoming staff members.
  • Assure that the company consistently adheres to all OSHA compliance standards.
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
  • Responsible for technicians' safety in the field and warehouse, OSHA compliance, conducting bi-weekly safety meetings and ensuring proper usage of PPE.
  • Follow and oversee safe work practices and adhere to safety and risk management guidelines at all times.

    • Kind of people we look for :

  • Outgoing and engaging personality.
  • Open-minded and willing to learn and evolve.
  • Able to follow instructions and teach others.
  • Want to make a positive impact on their company, customers, and communities.

    • Other requirements :

  • Valid driver's license, clean driving record & insurable driver.
  • Effective written and oral communication in English with basic math and computer skills.
  • Ability to lift a minimum of 50lbs regularly, up to 100lbs with assistance.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces, sit / stand / walk for prolonged periods of time, repetitively push / pull / lift / carry objects, work with / around cleaning products / chemicals.
  • Ability to work overtime as needed.
  • Ability to travel locally (Louisville and SE Indiana) & out of state occasionally.
  • Ability to successfully complete a background check subject to applicable law.
  • Being part of an on-call rotation schedule.

    • Compensation : $60,000 - $70,000 per year plus bonuses and commission.

    Welcome to Voda Cleaning and Restoration! Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

    At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

    What sets Voda Cleaning and Restoration apart?

  • Cutting-edge Technology : Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
  • Expertise and Training : Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
  • Passionate Team : When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
  • Client-Centric Approach : We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
  • Impactful Work : At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
  • Growth Opportunities : We believe in nurturing talent from within. As
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