Overview
Join to apply for the Systems Administrator II role at Salvus TG now known as The Purple Guys, an Ntiva Company
What You Will Be Doing
Client Service
- Provide responsive client service. Answer internal and external client / vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner
- Perform all duties with the goal of building and maintaining long-term client / vendor relationships
- Maintain exceptional client service, understanding client satisfaction and perception
IT Service and Support Functions
IT support services for clients' infrastructure, including clients' core business applicationsAcquire specific knowledge of the client and how IT relates to their businessDevelop in-depth knowledge of the service offerings and how they relate to clients' needsParticipate in projects by performing assigned dutiesPerform other related technical duties as assignedDocumentation, Reporting and SLA's
Identify clients' needs and report to Service ManagerUpdate documentation for client configurations or processesCommunicate managed services installation and maintenance with Centralized ServicesCommunicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outagesUtilize active listening and client-care skills in identifying potential concernsReport client concerns or complaints to Service Manager, VP Operations, and CXOAnswer internal and external communications timely and professionallyContact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticketClose tickets within 7 business days unless issue requires further delay as notated on the ticketProfessional Development
Routinely take self-paced training in technologies relevant to the teamObtain industry certifications on a consistent basisAdministrative
Enter time worked on each ticket dailySchedule service delivery via the scheduling calendar in ticketing systemEnter expenses on service tickets for any related credit card purchases and submit receipts dailySubmit time sheets on a weekly basis, due by Saturdays at 12PYou'll be successful in this role if you have experience in / with
College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and / or CiscoExperience working for a Managed Services ProviderWindows workstation repair, maintenance, malware removal, and deploymentConfiguring network settings on workstationsRDP client supportOffice 365 account and client supportServer backup monitoring and maintenanceWireless connectivity for mobile devices and workstationsMobile devices – smartphones, tablets, and laptopsExchange mailbox administrationActive Directory account creation and managementNetwork drive and printer mappingsDiagnosing network connectivity issues for workstationsRequired Language Skills
Ability to communicate professionally, in English, both written and orallyAbility to write business correspondence and process proceduresAbility to effectively present information and respond to questions from groups of managers, clients, and the general publicBenefits And Perks
Medical, Dental and Vision coverage for employee and family401k + company-matched contributions 4% match on 5% contribution - no vesting periodGroup Term Life and Accidental Death and Dismemberment coverage (company provided)Short-Term and Long-Term Disability coverage (company provided)Health Savings Account (HSA) Options / PPO OptionsEmployee Assistance ProgramPTO + Volunteer Time Off + 8 Paid Holidays + 3 Floating HolidaysEducation Reimbursement ProgramGenerous Employee Referral Program - cash bonus for successful referralsDynamic Recognition and RewardsClear Promotion and Advancement TracksWork with Industry-Leading TalentThe base pay range for this position is expected to be between $48,000.00 and $60,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status : Salaried, Exempt
Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements And Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline : The sooner you apply, the sooner we can get to know you! Applications will be accepted until 10 / 10 / 25.
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