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Systems Administrator II

Systems Administrator II

Salvus TG now known as The Purple Guys, an Ntiva CompanyShreveport, LA, US
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Overview

Join to apply for the Systems Administrator II role at Salvus TG now known as The Purple Guys, an Ntiva Company

What You Will Be Doing

Client Service

  • Provide responsive client service. Answer internal and external client / vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner
  • Perform all duties with the goal of building and maintaining long-term client / vendor relationships
  • Maintain exceptional client service, understanding client satisfaction and perception

IT Service and Support Functions

  • IT support services for clients' infrastructure, including clients' core business applications
  • Acquire specific knowledge of the client and how IT relates to their business
  • Develop in-depth knowledge of the service offerings and how they relate to clients' needs
  • Participate in projects by performing assigned duties
  • Perform other related technical duties as assigned
  • Documentation, Reporting and SLA's

  • Identify clients' needs and report to Service Manager
  • Update documentation for client configurations or processes
  • Communicate managed services installation and maintenance with Centralized Services
  • Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages
  • Utilize active listening and client-care skills in identifying potential concerns
  • Report client concerns or complaints to Service Manager, VP Operations, and CXO
  • Answer internal and external communications timely and professionally
  • Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket
  • Close tickets within 7 business days unless issue requires further delay as notated on the ticket
  • Professional Development

  • Routinely take self-paced training in technologies relevant to the team
  • Obtain industry certifications on a consistent basis
  • Administrative

  • Enter time worked on each ticket daily
  • Schedule service delivery via the scheduling calendar in ticketing system
  • Enter expenses on service tickets for any related credit card purchases and submit receipts daily
  • Submit time sheets on a weekly basis, due by Saturdays at 12P
  • You'll be successful in this role if you have experience in / with

  • College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and / or Cisco
  • Experience working for a Managed Services Provider
  • Windows workstation repair, maintenance, malware removal, and deployment
  • Configuring network settings on workstations
  • RDP client support
  • Office 365 account and client support
  • Server backup monitoring and maintenance
  • Wireless connectivity for mobile devices and workstations
  • Mobile devices – smartphones, tablets, and laptops
  • Exchange mailbox administration
  • Active Directory account creation and management
  • Network drive and printer mappings
  • Diagnosing network connectivity issues for workstations
  • Required Language Skills

  • Ability to communicate professionally, in English, both written and orally
  • Ability to write business correspondence and process procedures
  • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
  • Benefits And Perks

  • Medical, Dental and Vision coverage for employee and family
  • 401k + company-matched contributions 4% match on 5% contribution - no vesting period
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term and Long-Term Disability coverage (company provided)
  • Health Savings Account (HSA) Options / PPO Options
  • Employee Assistance Program
  • PTO + Volunteer Time Off + 8 Paid Holidays + 3 Floating Holidays
  • Education Reimbursement Program
  • Generous Employee Referral Program - cash bonus for successful referrals
  • Dynamic Recognition and Rewards
  • Clear Promotion and Advancement Tracks
  • Work with Industry-Leading Talent
  • The base pay range for this position is expected to be between $48,000.00 and $60,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    FLSA Status : Salaried, Exempt

    Work Authorization Criteria

    We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

    Workspace Requirements And Remote Work Policy

    Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).

    Our Commitment to a Diverse Workforce

    At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

    Application Deadline : The sooner you apply, the sooner we can get to know you! Applications will be accepted until 10 / 10 / 25.

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    System Administrator • Shreveport, LA, US

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