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Dental Receptionist

Dental Receptionist

NORTHERN COUNTIES HEALTH CARE INCHardwick, VT, US
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Job Description

Job Description

Job Summary :

Dental Receptionists greet patients, manage appointments, help maintain patient records, all while providing excellent customer service and contributing to a positive patient experience. They are the first point of contact for patients and play an important role in the smooth operation of the dental clinic.

Supervisory Responsibilities :

This position has no direct supervisory responsibilities.

Essential Job Functions / Responsibilities :

Reception

  • Receive patients in a courteous and friendly manner; answer questions
  • regarding the health center’s dental program and services.
  • Answer incoming phone calls, perform initial triage, and forward calls to
  • the appropriate staff member; take messages as appropriate.
  • Coordinate the processing of patients with members of the dental staff.

Appointment Scheduling

  • Responsible for sending out New Patient Packets to patients.
  • Schedule patient appointments as per health center scheduling policies
  • and procedures.
  • Assist patients and dental staff in the scheduling of referral appointments.
  • Notification letters to patients you have not shown for scheduled appointments.

    • Clerical

  • Register patients and update computerized registration information as necessary.
  • Prepare dental records for new patients; update records for return patients.
  • Process requests for dental records to and from other offices.
  • May perform some typing and photocopying as necessary.

    • The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

    Position Qualifications :

  • High School diploma or GED.
  • Experience as a receptionist preferred, especially in a dental or healthcare setting.
  • One year of experience in a dental practice setting (preferred).
  • Ability to communicate effectively with patients of all ages.
  • Proficient in computer skills, including EMR, email, spreadsheets, and document processing (preferred).
  • Must maintain a high level of confidentiality.
  • Physically able to assist patients, stand / walk for long periods, lift up to 25 lbs.
  • Must conduct oneself ethically and report any possible violations.
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    Dental Receptionist • Hardwick, VT, US