Maryland Licensed Client Advocate

A company is looking for an Employee Benefits Client Advocate to support their Employee Benefits team by guiding clients through benefit plans and resolving inquiries.

Key Responsibilities

Respond to and resolve customer service inquiries related to benefits, eligibility, and claims

Guide and educate clients about their coverage and assist with claims and billing discrepancies

Maintain client relationships and ensure compliance with federal and state laws

Required Qualifications

Minimum 2 years of experience in customer service within the employee benefits field

Life and Health license required

Proficient in problem-solving and conflict management

Ability to translate complex healthcare processes into understandable instructions

Flexibility to adapt communication styles to different clients