Residential Technician (Reno)

Job Description

Job Description

Description : Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

The Garage Door Technician serves as the sales and service technician for garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary parts for garage doors. He or she will sell appropriate services or replacement options. The technician will interact with customers daily providing them with excellent customer service. Most residential service work is done on existing garage doors and opener systems. Work assignments are received from the call center or Customer Experience Specialist (CXS.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Garage Door Technician is the first line of support for customers and is expected to maintain a neat and clean appearance and to treat all customers with decency and respect.

Key Responsibilities :

• Repair garage door service upon request.
• Provide estimates for remodel and repair bid requests.
• Attending and participating in all required safety meetings and training sessions.
• Learning the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
• Learning basic door and operator maintenance skills and reviewing new products when appropriate.
• Retaining an appropriate level of product knowledge for products offered.
• Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems.
• Reviewing Work Order / Invoice information for accuracy and completeness before departing the job.
• Collection of payment for services rendered at time of job completion.
• Promote Precision Door Service products and services wherever possible.
• Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
• Ensure truck is restocked with appropriate service material daily.
• Assisting in unloading of trucks when needed.
• Maintain timecards for compensation through the company’s payroll software for accurate record keeping of time worked.
• Perform a variety of secondary support tasks as requested by the Branch Manager

Requirements :

Core Competencies

Working conditions

Physical requirements

Depending on the functional area of the assignment, tasks involve the ability to medium to heavy work. As a technician, you must be able to lift up to 100 lbs. and carry up to 50ft. Physical efforts usually involve lifting,