Data Analyst

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary :

This Sr. business analyst role will provide analytics support for a Customer Care department, plus lead multiple strategic initiatives. The analytics role utilizes SQL and Tableau and is a blend of data and strategy. You will be part of a 10-person analytics team and have your own area of ownership. This role may be remote.

Primary Responsibilities :

• Own a suite of reports and Tableau dashboards
• Optimize the Care department's strategies to create $1M+ in cost savings or revenue generation
• Lead strategic data projects to reduce customer attrition, increase service revenue, and reduce service spend, while also improving overall customer experience
• Partner with Director and VP level leaders of our 3,000+ person contact center team that handles over 10M calls annually. Apply a data-driven, consulting approach to drive real change.
• Partner with Technology teams in identifying and managing new and existing sources of enterprise data

Required Skills :

Proven track record of driving meaningful financial or customer experience improvement

Required Education / Experience :

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.