Responsible for overseeing service technicians. Assisting with dispatching the work to ensure qualified technicians receive appropriate tickets. Ensure the cleanliness of the garage and maintain a positive work environment. This role requires strong leadership skills and a commitment to customer satisfaction.
Key Responsibilities :
- Oversee and coordinate the activities of service technicians and support staff.
- Ensure that all service work is performed efficiently and meets quality standards.
- Assist in diagnosing and resolving complex automotive issues.
- Maintain a safe and organized work environment.
- Train and mentor service staff to enhance their skills and performance.
- Monitor inventory levels and order parts as needed.
- Communicate effectively with customers regarding service needs and recommendations.
Skills and Qualifications :
Proven experience in automotive service and repair.Strong leadership and team management skills.Excellent problem-solving abilities.Effective communication and interpersonal skills.Knowledge of automotive systems and repair techniques.Ability to work in a fast-paced environment.
Proficient in using diagnostic tools and software.High school diploma or equivalent; Ford certifications in automotive technology preferred.