Operations Manager

Job Description

POSITION SUMMARY

Manages and directs the daily activities of branch operations and assists the General Manager or Region Manager with their duties and responsibilities. Makes recommendations to improve the productivity, quality, and efficient delivery of products and services; maintains compliance with company policies and procedures and implements plans to accomplish goals. Leads and directs the work of others and determines work flow and scheduling. Sorts out problems and priorities and is proactive with problem solving for both customers and employees. Ensures that all customers are assisted in a professional, courteous, reliable, honest, and responsive manner and that their customers’ needs or complaints are dealt with in a timely manner.

ESSENTIAL FUNCTIONS

• Provides assistance to General Manager on achieving annual revenue, profit and staffing plans.
• Responsible for successfully planning, controlling and managing product and service deliveries to ensure that customer needs are met.
• Hires and maintains a productive staff.
• Identifies resources needed and assigns individual responsibilities under the direction of General Manager / Region Manager.
• Maintains a high level of organization, tracking unresolved issues including customer complaints, and bring them to resolution.
• Manage day-to-day operational aspects of the business ensuring operations in accordance with company policies and procedures.
• Promotes adherence to ISO Quality and Environmental Management policies and procedures. Recommends improvements to the systems.
• Perform analytical functions assessing situations quickly to determine the most beneficial resolution to opportunities while maintaining focus and deliver results within agreed upon time frames.
• Ensures employees are properly trained and prepare them for promotability.

POSITION QUALIFICATIONS – SKILLS AND ABILITIES

Experience should demonstrate proficiencies in the following areas :

Fluid Power product knowledge with emphasis on Parker products.

Demonstrate leadership skills, remain task focused and manage his / her time to meet predetermined deadlines.

High level of integrity.

Accept responsibility for his / her actions.

Ability to properly convey ideas or concepts.

Accept constructive criticism without becoming defensive.

Demonstrated analytical skills from past projects and assignments.

Ability to grasp and understand business concepts and issues.

Proper listening, oral and written skills and command of the English language.

Able to deal with both company employees and outside people respectfully.

Understand the need and have the ability to make critical decisions while following company procedures.

Must possess a high degree of organization.

Demonstrate ability to remain task focused and manages his / her time to meet predetermined deadlines.

EDUCATION : Bachelor’s Degree (four year college or university) or equivalent industry experience

EXPERIENCE Three to seven years related experience

Skills taught after hire as needed : Product Training, Management Skills, ISO Training, Microsoft Office Training, Safety Training, P21, Tour-de-Force

Certificates & Licenses : Certified Fluid Power Specialist certificate desired but not required

Other Requirements : Valid Driver’s License, Acceptable Motor Vehicle Record

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Experience :

Fluid Power Product : 2 years (Preferred)

Industrial Operations Manager : 1 year (Required)

P&L Responsibility : 1 year (Required)

Location :

Savannah, GA (Required)

Ability to Commute :

Savannah, GA (Required)

Work Location : In person