Mobile Service Coordinator

Job Description

Job Description

Mobile Service Coordinator- Holler Ford

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

The Mobile Service Coordinator is responsible for managing and coordinating all aspects of the Ford Mobile Service Program. This role ensures efficient scheduling, customer communication, technician dispatch, and logistical support to deliver high-quality service directly to customers at their homes or businesses. The coordinator serves as the main point of contact between the dealership, mobile service technicians, and customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following :

• Schedule and coordinate mobile service appointments based on customer needs, technician availability, and location logistics.
• Serve as the primary liaison between customers and mobile service technicians, providing clear and timely communication.
• Verify and confirm service requests, vehicle information, warranty status, and required parts or tools.
• Optimize technician routes to ensure efficient service coverage and reduce downtime or travel time.
• Maintain daily schedules and calendars for mobile technicians and proactively address delays or cancellations.
• Track and manage inventory for mobile units, ensuring necessary parts and equipment are available for scheduled jobs.
• Assist with customer follow-up , satisfaction surveys, and feedback collection to ensure a high-quality service experience.
• Ensure compliance with Ford Motor Company’s Mobile Service Program guidelines and dealership policies.
• Collaborate with service advisors , parts department, and service manager to streamline workflow and customer satisfaction.
• Maintain accurate records of service appointments, completed jobs, and customer communications using the dealership management system (DMS) and FordPass platform (if applicable).
• Any other duties assigned by Management

Minimum Qualifications :

High school diploma or equivalent; associate degree or automotive-related education preferred.

Previous experience in a dealership service department, dispatching, or customer service role is highly desirable.

Strong organizational and multitasking skills.

Excellent verbal and written communication skills.

Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) and scheduling tools.

Ability to work independently and as part of a team in a fast-paced environment.

Valid driver’s license and clean driving record.

Knowledge of Ford vehicles and services is a plus.

Reliable Transportation

Pass background screenings

Dealership Benefits :

Over 700 New Ford and 600 New Hyundai on ground inbound for immediate sale.

A dealership group with the financial strength to support very large-volume complex transactions.

Open access to both Retail and Fleet inventories for Ford, Hyundai, Mazda, Honda, Audi, Vinfast.

Supervisory Responsibilities :

None

Job Type :

Full-Time

Benefits :

401(k) & 401(k) Matching

Employee Assistance Program

Health Insurance

Dental Insurance

Vison Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Schedule :

Ability to work a flexible schedule

Pay :

Pay plan will be discussed during the interview process

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

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