A company is looking for a Customer Specialist I to provide technical support and enhance customer experience.
Key Responsibilities
Provide technical support and issue resolution through various contact channels
Document customer interactions and contribute to the Knowledgebase
Meet individual case quotas while ensuring professional and effective customer service
Required Qualifications
Bachelor's Degree in computer science, web design, or a related field
3+ years of technical support experience in a contact center environment
Proficient in MS Office Suite and Salesforce Service Cloud
Working knowledge of HTML, CSS, and JavaScript
Experience with content management systems and Google Analytics
Customer Support Specialist • Little Rock, Arkansas, United States