Talent.com
Entry Level Call Center Representative (Overnight)
Entry Level Call Center Representative (Overnight)TEKsystems • Pensacola, FL, US
Entry Level Call Center Representative (Overnight)

Entry Level Call Center Representative (Overnight)

TEKsystems • Pensacola, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Job Description

Job Description

Consumer Loan 12 / 1  100% Onsite until released to hybrid schedule : Nesting 12 / 24- 1 / 9

Training hours : 4 : 00pm – 12 : 30am

Normal shifts available after training :   Sun – Fri OR Mon – Sat FLEX :  3 : 30pm – 1 : 00am | 4 : 00pm – 1 : 30am | 4 : 30pm – 2 : 00am

Scope

  • This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with checking & saving account requests.
  • Company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.

Once hybrid :

  • Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services / methods.
  • Minimum of 50 mbps download speed and 25 mbps upload speed
  • Ethernet connection is required
  • Ability to setup and install workstation equipment within 8-12 feet of modem / router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
  • Do not attempt to use a longer cable equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.

  • Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
  • Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
  • Previously established / installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.
  • Training :

  • Training is M-F, 4 : 00PM-12 : 30AM CST  (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri
  • The days and times of your skill training and your permanent schedule are going to be different.
  • Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting.  After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
  • Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full time employee.
  • Description :

  • Ensure account and member security by identifying red flags and safeguarding member assets and account information.
  • Provide account information and perform basic account transactions.
  • Route members to the appropriate departments.
  • Provide account balances and review transactions on member and business accounts.
  • Transfer funds on member and business accounts, to other members or financial institutions.
  • Open new accounts and educate members or potential members on products and services that best meet their needs.
  • Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
  • Order debit cards for new and existing members
  • Debit Card research related to transactions on members’ debit cards, limit increases
  • Handle lost, stolen or misplaced debit card queries.
  • Submit disputes for unauthorized electronic checks.
  • Releasing Direct Deposits
  • Perform complex account transactions such as account shutdown and stop payments on checks, etc.
  • Qualifications (Required) :

  • High School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations when needed.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Shifts :

  • Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
  • Pay :  $17.50

    #eastpriority25

    Pay and Benefits

    The pay range for this position is $17.50 - $17.50 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type

    This is a hybrid position in Pensacola,FL.

    Application Deadline

    This position is anticipated to close on Nov 7, 2025.

    h4>

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    serp_jobs.job_alerts.create_a_job

    Call Center Representative • Pensacola, FL, US

    Job_description.internal_linking.related_jobs
    Indiana Licensed Call Center Representative

    Indiana Licensed Call Center Representative

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support customers through inbound calls and service their unique needs. Key Responsibilities Take inbound calls to assist customers with th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Iowa Licensed Call Center Representative

    Iowa Licensed Call Center Representative

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support customers through inbound calls and service their unique needs. Key Responsibilities Handle inbound calls to assist customers with ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Member Service Representative

    Member Service Representative

    TEKsystems • Pensacola, FL, US
    serp_jobs.job_card.full_time
    TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!. Member Service Representative (Digital Department).To respond to inquiri...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Virtual Call Center Representative

    Virtual Call Center Representative

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Virtual Outbound Call Center Representative.Key Responsibilities Contact prospective homeowners to build rapport and schedule appointments for home improvement services...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Arizona Virtual Call Center Representative

    Arizona Virtual Call Center Representative

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for Virtual Outbound Call Center Representatives to work from home.Key Responsibilities Contact prospective homeowners interested in home improvement services Build rapport,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Colorado Licensed Call Center Rep

    Colorado Licensed Call Center Rep

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support and build trust with customers through inbound calls.Key Responsibilities Take inbound calls to assist customers with their unique...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Florida Licensed Call Center Rep

    Florida Licensed Call Center Rep

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to assist customers in a remote setting.Key Responsibilities Handle inbound calls to support and build trust with customers while servicing t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Mobile, AL

    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Mobile, AL

    Alabama Motor Express • Robertsdale, AL, USA
    serp_jobs.job_card.full_time
    Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : . Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Tennessee Licensed Call Center Agent

    Tennessee Licensed Call Center Agent

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support customers by addressing their needs and offering additional products. Key Responsibilities Handle inbound calls and assist customer...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    South Carolina Licensed Call Center Rep

    South Carolina Licensed Call Center Rep

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support customers through inbound calls.Key Responsibilities Handle inbound calls to assist customers with their insurance needs and offer...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Hybrid Customer Service Call Center

    Hybrid Customer Service Call Center

    TEKsystems • Pensacola, FL, United States
    serp_jobs.job_card.full_time
    Start Your Career Helping People Every Day • We're looking for friendly, reliable individuals to join our team as •Member Support Representatives • in a fast-paced, 24 / 7 contact center.If you enjoy h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Nebraska Licensed Call Center Rep

    Nebraska Licensed Call Center Rep

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support and service customers through inbound calls.Key Responsibilities Handle inbound sales calls and provide information about products...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Entry Level Appeals Specialist

    Entry Level Appeals Specialist

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Specialist, Appeals & Grievances - Remote.Key Responsibilities Enter denials and requests for appeals into the information system and prepare documentation f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Entry Level Call Center Representative (Overnight)

    Entry Level Call Center Representative (Overnight)

    TEKsystems • Pensacola, FL, United States
    serp_jobs.job_card.full_time +1
    Consumer Loan 12 / 1 • •100% Onsite until released to hybrid schedule : Nesting 12 / 24- 1 / 9 •.Training hours : 4 : 00pm - 12 : 30am. Normal shifts available after training : •Sun - Fri OR Mon - Sat FLEX : • 3 : 30p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Mobile, AL

    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Mobile, AL

    Alabama Motor Express • Robertsdale, AL, USA
    serp_jobs.job_card.full_time
    Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary. Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    TEKsystems • Pensacola, FL, US
    serp_jobs.job_card.full_time
    TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!. Member Service Representative (Fraud Department).To respond to inquiries...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Contact Center Agent

    Contact Center Agent

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Agent to handle customer inquiries and provide exceptional service.Key Responsibilities Handle inbound and outbound calls, addressing customer inquiries ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Michigan Licensed Call Center Representative

    Michigan Licensed Call Center Representative

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support and build trust with customers through inbound calls.Key Responsibilities Take inbound calls to assist customers with their unique...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Mortgage Sales Call Center Agent

    Mortgage Sales Call Center Agent

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Mortgage Sales Call Center Transfer Agent (Remote).Key Responsibilities Manage a high volume of calls with existing or potential homeowners Pre-screen potential borrow...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Utah Licensed Call Center Rep

    Utah Licensed Call Center Rep

    VirtualVocations • Pensacola, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support and build trust with customers through inbound calls.Key Responsibilities Handle inbound calls to assist customers with their uniq...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted