Guest Services Coordinator

Guest Services Coordinator

As a Guest Services Coordinator at Allina Health, you will enhance the hospital experience for patients, their families, and visitors. Your role will provide clear and accurate information, addressing concerns with empathy, and ensuring that everyone feels welcome and supported. With professionalism and compassion, you will contribute to a positive and comforting environment that provides outstanding patient care.

Promotes a positive, professional image of the hospital and provides exemplary customer service to patients and guests in a respectful, warm and professional manner. Provides hospitality, direction and escorts to patients and families in lobbies, surgical and other waiting areas. Directs and escorts patients and guests from main points of entry to various points of service, navigates the hospital and its multiple systems and departments in order to meet the needs of patients and guests and resolve their concerns. Principle Responsibilities include :

• Provides exemplary customer service to patients and guests.
• Navigates the hospital and its systems in order to meet the needs of patients and guests and to resolve their concerns.
• Oversees and directs the activities of Guest Service volunteers.
• Maintains a welcoming, neat, clean and safe environment at all times.
• Other duties as assigned.

Required Qualifications include :

Preferred Qualifications include :

Physical Demands include :

Pay Range : $18.09 to $24.64 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and / or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Benefits include :