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Service Engineer
Service EngineerCollabera • Lake Forest, IL, US
Service Engineer

Service Engineer

Collabera • Lake Forest, IL, US
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About Collabera :

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

  • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
  • Collabera listed in GS 100 - recognized for excellence and maturity
  • Collabera named among the Top 500 Diversity Owned Businesses
  • Collabera listed in GS 100 & ranked among top 10 service providers
  • Collabera was ranked :
  • 32 in the Top 100 Large Businesses in the U.S
  • 18 in Top 500 Diversity Owned Businesses in the U.S
  • 3 in the Top 100 Diversity Owned Businesses in New Jersey
  • 3 in the Top 100 Privately-held Businesses in New Jersey
  • 66th on FinTech 100
  • 35th among top private companies in New Jersey

http : / / www.collabera.com / about_us / accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

  • This program level resource will support product launch efforts by supporting the development of service models, service collateral to enable engineers with similar roles to perform installation and service of Inventory Manager Solutions product.
  • They will provide service and support for both in-house teams (e.g. Division level Marketing and R&D) as well as field-based employees (e.g. Sales and Field Service).

    • Informatics Inventory Management Service Engineer will play the following roles :

  • Service readiness for Inventory Management System (IMS) product launch
  • Support the development, approval, and release of all IMS service collateral and infrastructure per Diagnostics Service deliverables needed for product launch.
  • Support the development of internal and customer facing technical training material as well as deliver training to the customers in the use of the product.
  • Lead the effort of populating lessons learned in a knowledge base to ensure experiences are retained and knowledge is shared globally.
  • Build division and area level competencies.
  • Perform as a project technical lead directing and executing all on-site Inventory Manager Solutions implementation.
  • Recommend IMS deployment scenarios based on customer requirements
  • Software and hardware configuration
  • System integration with laboratory's existing hardware / software infrastructure
  • Maintaining effective Quality System
  • Cross Functional Team Member
  • Coordinate project activities with solution package delivery involving multiple products and services.
  • The Informatics Inventory Management Service Engineer will play a vital role in supporting the commercial teams (Sales and Marketing) as an Informatics subject-matter expert for Area Sales representatives.
  • The Engineer will also train Informatics Technical Specialists on effective implementation and support tactics.
  • Field Technical Support
  • The Informatics Inventory Management Service Engineer will play a vital role in providing pre and post implementation support to the field implementation personnel known as ITSs (Informatics Technical Specialists).
  • The Engineer will serve as Subject Matter Expert (SME) and provide level II service and support to assist field service representative in resolving informatics product issues.

    • Qualifications

    Skills / Experience Requirements :

  • Candidates must demonstrate strong knowledge of general networking, server technologies / services, workstation / desktop technology, internet protocols, remote connectivity and Microsoft Windows Server skills.
  • Minimum of 1 year of experience

    • Ideal skills will include

  • Familiarity with Laboratory workflow and operations related to managing inventory needs
  • Experience or education in Electronic Data Interchange (EDI), Radio Frequency Identification Device (RFID) Controllers, Readers, and hand-held devices
  • Proficiency in system IT architecture and networking concepts
  • Strong communications and consultative skills
  • Experience in providing different levels of product support
  • Excellent communication skills

    • This position will require significant interaction with field personnel and customers. Other competencies such as the ability to work in team-oriented environments, adaptability and high initiative are also critical.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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    Service Engineer • Lake Forest, IL, US