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ServiceNow System Administrator - US Citizen

ServiceNow System Administrator - US Citizen

BTIWashington, DC, US
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Business Technology Integrators (BTI), A Service -Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a  Certified ServiceNow System Administrator in support of HUD OIG (Business Operations Support Services) in Washington DC.

About the Role :

  • HUD Office of Inspector General (OIG) is seeking a highly skilled Certified ServiceNow System Administrator to join our team.
  • In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support HUD OIG operations.
  • You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals.

What You’ll Do :

  • Serve as the primary ServiceNow expert , providing guidance and technical leadership for system configuration, integration, and maintenance.
  • Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
  • Translate business requirements into technical solutions using structured analysis and design methodologies.
  • Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
  • Monitor system performance, troubleshoot issues, and provide timely resolutions.
  • Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
  • Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
  • Provide end-user training, documentation, and ongoing support.
  • Support HUD OIG IT governance, compliance, and security requirements.

    • Requirements :

  • Current ServiceNow Certified System Administrator credential is required.
  • Proven experience in IT systems analysis, design, and integration , including both commercial-off-the-shelf (COTS) and development software.
  • Strong understanding of structured analysis and design methodologies .
  • Ability to translate business needs into functional and technical solutions .
  • Demonstrated ability to assess cost, risk, and performance factors in IT projects.
  • Excellent problem-solving, communication, and collaboration skills .
  • Experience in federal or government IT environments preferred.

    • Preferred Skills :

  • Experience with Agile, DevOps, or ITIL frameworks .
  • Knowledge of cybersecurity standards and compliance requirements.
  • Ability to create technical documentation, dashboards, and end-user training materials.

    • Why Join Us :

  • Work in a dynamic federal environment supporting HUD OIG initiatives.
  • Engage with cutting-edge IT systems and enterprise-level projects .
  • Opportunity to collaborate with highly skilled professionals across multiple disciplines.
  • Competitive compensation and benefits package.

    • Apply Today :

  • If you are a Certified ServiceNow System Administrator with a passion for IT excellence and a proven track record in system integration and administration, we want to hear from you!
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    System Administrator • Washington, DC, US