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Customer Service Representative

Customer Service Representative

EastridgeIrvine, CA, US
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Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.

Job Title : Customer Service Representative (Technical & Wholesale Support)

Job Type : Temp-to-Hire

Location : Irvine, CA (On-site)

Schedule : Monday to Friday, 8 : 00 AM 5 : 00 PM (Training : 7 : 00 AM 4 : 00 PM)

Pay Rate : $22.00 per hour

Job Summary

A leading dental equipment and supply company is seeking a Customer Service Representative to join its technical support and wholesale operations team. The ideal candidate will have a strong background in customer service, excellent communication skills, and a problem-solving mindset. This position is based in Irvine, CA and requires on-site attendance.

Key Responsibilities

  • Provide technical support to wholesale customers via phone and email
  • Collaborate closely with outside sales representatives to ensure a seamless customer experience
  • Coordinate mailing of product literature and samples to sales representatives
  • Track and manage inventory of printed materials and brochures
  • Handle domestic travel arrangements for company personnel
  • Organize and file purchase orders and dental journals in the company library
  • Process and fulfill wholesale customer orders accurately and efficiently
  • Interface with the equipment sales and service teams to support customer needs
  • Assist direct sales team with technical support during high-volume periods
  • Prepare and process monthly commission reports for key dealers

Qualifications

  • Minimum of 2 years experience in a customer service or inside sales role
  • Strong verbal and written communication skills
  • Proficient in Microsoft 365, particularly Excel (intermediate level preferred)
  • CRM experience required; knowledge of Great Plains is a plus
  • Demonstrated ability to multitask, meet deadlines, and work independently
  • Strong organizational skills and attention to detail
  • Must be comfortable working with all levels of staff in a professional environment

    • Additional Details

  • Start Date : ASAP
  • Work Environment : On-site only
  • Duration : Temp-to-Hire
  • Location : Irvine, CA

    • Benefits : Use this link bit.ly / 4cGUQSh to learn more about benefits available to Eastridges temporary employees. From time to time Eastridges clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

    Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

    Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

    #IPRO

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    Customer Service Representative • Irvine, CA, US