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Cage Shift Supervisor

Cage Shift Supervisor

Delaware Park Casino & RacingWilmington, DE, US
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  • Hours are 11 :
  • 30 pm to 7 : 30 am   JOB RESPONSIBILITIES Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
  • Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.  Responsible for direct supervision, scheduling and training of all cashiering functions.
  • May assist with recruiting, training and recommendations for coaching / discipline of all Cage Operations team members.
  • Assigns team members to appropriate locations, as necessary.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
  • Maintain professionalism at all times when working with other team members and / or guests.
  • Promotes outstanding internal and external guest relations and internal teams.
  • Performs all other duties as assigned.

    • JOB REQUIREMENTS :

    • Must have two (2) to three (3) years cashier experience.
    • Must have one (1) year Supervisory experience.
    • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
    • Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
    • Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
    • Knowledge of Microsoft Windows systems required.
    • Act with discretion and maintain confidentiality in handling sensitive information.
    • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.  Ability to consistently comprehend, retain, and / or execute written, verbal and / or demonstrated directions, explanations and guidance.
    • Must possess strong leadership, interpersonal, customer relations and communications skills.
    • Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.  For a full list of our career opportunities, please visit www.DelawareParkCareers.com.
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    Cage Shift Supervisor • Wilmington, DE, US

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