Customer Service Specialist

A company is looking for a CS Specialist I - Customer Service Center.

Key Responsibilities

Process inbound calls and resolve customer inquiries related to bank products and services

Assist customers with digital banking services and troubleshoot issues across various computing environments

Attend meetings for ongoing development and adhere to performance metrics

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience, preferably in banking or a financial institution

Minimum of one year of contact center experience or equivalent required

Expertise in using personal computers and managing home networking infrastructure

Knowledge of Android and Apple products, as well as supported web browsers and operating systems