Supervisor, Telecom Operations

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

The initial application window closes October 15, 2025.

Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Supervisor in Telecom Operations to join our team. The ideal candidate has experience leading people and comes from the telecommunications industry.

The Supervisor, Telecom Operations, manages a team of about six Telecom Technicians. This role involves coaching and supporting Technicians, performing quality checks, coordinating daily work, and leading process improvements. The Supervisor ensures high-quality service, efficient task completion, and effective resolution of customer issues.

This position also involves planning, scheduling, and special projects, including diagnosing issues, improving policies and standards, and coordinating across departments.

RESPONSIBILITIES

Fieldwork (40%)

• Assist Technicians as needed
• Perform quality assurance checks to ensure SOP compliance
• Handle emergency overflow work
• Provide coaching and feedback to Technicians

Operations Coordination (30%)

• Manage communication channels to support Technicians
• Share updates and coordinate with other departments

Project Coordination (15%)

• Plan and prioritize Enterprise and Business Solutions projects with the Telecom Project Coordinator
• Communicate project updates to Technicians and stakeholders

General Management (10%)

• Conduct performance management and appraisals
• Approve timesheets and time-off requests promptly
• Ensure proper documentation of internal processes
• Maintain compliance with company policies and applicable laws
• Facilitate team and individual meetings to review goals and challenges
• Partner with HR on recognition and discipline practices

Other Duties as Assigned (5%)

WHAT YOU NEED

Minimum Qualifications

• Associate’s Degree or equivalent industry experience
• 2+ years of experience in :

Fiber-optic splicing and equipment installation

• Structured cabling / telecommunications infrastructure (data / voice wiring, verification, troubleshooting)
• Strong problem-solving, critical thinking, and communication skills
• Proficiency with hand tools, splicer machines, and OTDR
• Strong computer skills, including Microsoft Office Suite
• Valid driver’s license with a safe driving record
• Ability to distinguish colors (color vision)

Preferred Qualifications

• Previous supervisory experience
• Familiarity with :

IP data networking and wireless protocols

Security systems installation, video surveillance, and access control

• Knowledge of GPON, fiber-optic distribution, and Calix FTTH technology
• Experience with project management and meeting deadlines
• Ability to learn workforce management and operations software

PHYSICAL & WORKING CONDITIONS

• Combination of office, indoor, and outdoor work in varying environments and weather
• Occasional exposure to vibration, confined spaces, and work at heights (ladders, rooftops, bucket trucks, scaffolding)
• Typically 40 hours per week; evenings or weekends may be required to meet deadlines or respond to issues
• Frequent sitting, standing, walking, talking, and computer use; occasional lifting of 45+ lbs and physical activity such as bending, climbing, or kneeling

WHAT WE OFFER

• Paid professional development opportunities, tuition reimbursement, and in-house training programs
• Insurance Plans include : Company paid : Dental | Term Life | Long-Term Disability
• Low Cost Medical Options | Prescription Coverage | Vision | | Voluntary Insurance
• Health Savings Account with annual company contributions to your HSA
• 401(k) Retirement Savings Plan with a valuable company matching contribution
• Generous Paid Time Off (PTO) program
• Paid holidays
• Discounted company products and services
• Wellness incentive program ($610 value)

ABOUT US

For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana.

Smithville is proud to be an equal opportunity employer.

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