Housekeeping Supervisor | PM

Housekeeping Supervisor

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star / four diamond standards.

Responsibilities

• Follows Omni's Moments of Service or Forbes Service standards as applicable.
• Inspect the cleaning and servicing of guestrooms and public areas.
• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out / vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• To ensure hotel, guest and associates are maintained in a safe and secure environment.
• Check vacant rooms verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms in accordance with hotel procedures and verify status.
• "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Monitor and handle guest complaints, ensuring guest satisfaction.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Prepare VIP rooms.

Qualifications