PC Technician

Job Description

Job Description

We are looking for a skilled PC Technician to join our team on a contract basis in Zionsville, Indiana. In this role, you will provide technical support, perform system maintenance, and assist with troubleshooting computer hardware and software issues. This position is ideal for an individual with a keen eye for detail, a passion for technology, and a commitment to delivering high-quality service.

Responsibilities :

• Manage and resolve help desk tickets by logging, prioritizing, and tracking issues to completion, escalating complex problems to higher-level support when necessary.
• Conduct routine maintenance, installation, and repair of desktop computers, laptops, printers, and other IT equipment.
• Handle user account management tasks, including creating, modifying, and resetting accounts in Active Directory.
• Develop and maintain technical documentation such as troubleshooting guides, setup procedures, and knowledge base articles.
• Assist with the configuration and deployment of IT systems, ensuring proper functionality and user accessibility.
• Troubleshoot hardware issues, including associated devices like printers, cables, and peripherals.
• Provide support for Apple and Dell devices, ensuring compatibility and optimal performance.
• Perform basic network troubleshooting to resolve connectivity issues and enhance system reliability.
• Hands-on experience with computer hardware setup, maintenance, and cable installation.
• Skilled in user account management (Active Directory or similar).
• Proficient in troubleshooting and repairing Apple and Dell devices.
• Knowledgeable in IT system configuration, deployment, and documentation.
• Strong problem-solving, task prioritization, and communication skills.