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Customer Service Representative - Lebanon, PA
Customer Service Representative - Lebanon, PAVetJobs • Lebanon, PA, US
Customer Service Representative - Lebanon, PA

Customer Service Representative - Lebanon, PA

VetJobs • Lebanon, PA, US
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Customer Service Representative - Lebanon, PA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include exceptional email communication skills along with data organization. Skill with Outlook and Excel are a must for this position.

Position : Customer Service Representative

Shift : 1st shift

Days : Mon-Fri

Hours : 9AM-5PM

Pay : $18.00

In addition to the general job description below, the ideal candidate will also possess the following skills and / or experience : reaching out to transportation carriers, obtain the driver information for specific loads and communicate that information to the team at the welcome center. Additionally, if a different driver arrives, they are going to need to reach out to the carriers again before the loads can be brought in or dispatched. Be part of the world's largest logistics company!

DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes :

  • Affordable medical, dental, and vision coverage available beginning on your 30th day
  • PTO program for all associates, including paid holidays and vacation
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities

Role Purpose : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities :

  • Resolve product or service problems : clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Assist with order and product management.
  • Perform other duties as assigned.

    • Grow your skills. Shape your world.

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    Customer Service Representative • Lebanon, PA, US