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Workplace Experience Coordinator
Workplace Experience CoordinatorCypress HCM • San Francisco, CA, US
Workplace Experience Coordinator

Workplace Experience Coordinator

Cypress HCM • San Francisco, CA, US
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Job Description

Job Description

Workplace Experience Coordinator

We’re looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team. We’re the department that keeps day-to-day life running smoothly for employees, and we have a lot of fun along the way!

About You

You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company.

You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail-focused and have impeccable judgment. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team or company goals. You’re sensitive to employees’ needs as well as the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK—last-minute requests don’t faze you!

Primary Responsibilities

  • Mailroom Administration :

Daily gathering, scanning, and shipping of mail packages

  • Creating UPS labels and handling inbound packages
  • Ticket Triaging :

    • Monitor and check the ticket queue multiple times a day

  • Respond to specific inquiries and determine ticket routing
  • Technical Skills :

    • Utilize Google Suite (Sheets, Docs, Mail, and Calendar) with ease

  • Demonstrate strong writing skills
  • Leverage familiarity with Asana
  • Apply an understanding of basic AI tools to optimize workflows
  • Event Support :

    • Assist with the setup and breakdown of events

  • Follow pre-set instructions and schedules, including setup, breakdown times, and lunch arrangements
  • Reception & Front Desk Support :

    • Provide coverage for front desk duties during breaks

  • Understand and follow basic reception procedures
  • Inventory Management :

    • Ensure first aid kits are properly stocked

  • Monitor office supplies and organize orders as needed
  • Keep count of storage rooms and swag onsite
  • Additional Duties :

    • Perform spot cleaning and offer organizational assistance as needed

  • Coordinate with external vendors and building management on operational needs
  • Communicate effectively with employees via Slack and email
  • Conduct weekly site walks to identify any damage or areas for improvement
  • Review internal articles and help update data as necessary
  • Perform other duties and special projects as requested

    • Requirements

  • Minimum of 2 years’ experience in Facilities / Office Coordination / Management
  • Excellent communication skills across employees at all levels within the organization
  • Demonstrated project management skills
  • Strong computer skills including experience with Google Suite
  • Interested in and adept at learning new computer programs and skills
  • Familiarity with building operations (lighting, air conditioning, flooring, etc.)
  • Demonstrated ability to handle multiple tasks with little or no supervision
  • Advanced problem-solving skills
  • Positive attitude; grace under pressure
  • Accurate, organized, punctual, and accountable

    • Preferred Skills / Qualifications

  • Academic qualification in relevant discipline, degree / diploma preferred
  • Experience with light furniture assembly (cabinets, shelving, etc.)
  • Experience with Building Management Systems and access control (Gable, S2) software
  • Member of a professional Facilities Management association

    • Hours

    Monday–Friday, 8 : 00 a.m.–5 : 00 p.m.; overtime sometimes required

    Compensation

  • $27.58 / hr (W2)
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    Workplace Experience Coordinator • San Francisco, CA, US