General Manager - Tukwila, WA

General Manager

Joining the WOW Logistics team means becoming part of a culture that inspires employees to reach their full potential and rewards exceptional performance based on merit. These are among the values contained in the Little Orange Book, the foundation of our culture. As we enter an exciting phase of growth, new and existing employees have a tremendous opportunity to grow alongside the company as it scales.

Base salary starting at $140,000 annually, plus performance-based incentive program.

As the General Manager (GM) for our Tukwila distribution center, you will be responsible for the 24 / 7 multishift operations of a food-grade facility. This position will be responsible for planning, delegating, coordinating, staffing, leader development, continuous improvement, organizing, decision making, and working directly with our customer base.

What you'll do :

• Customer Engagement : Handle all customer inquiries, complaints, and notifications in a timely manner as requested.
• Team Management : Direct a group of approximately five supervisors and manage a total of 100 facility staff.
• Employee Development : Motivate, coach, and appraise employee performance, fostering a productive and positive work environment and ensuring employees are equipped with the skills needed for their roles.
• Leadership Training : Participate in leadership training programs to enhance management skills and effectiveness as well as coach, influence, organize and manage a team toward a common goal.
• Financial Aptitude : Ability to understand, explain, prepare, and manage economic and accounting information related to budgets and P&L for operations.
• KPI Management : Track, update, and execute on customer and WOW KPI's.
• Performance Review & Appraisal : Write and conduct performance reviews to assess and enhance employee performance. Prepare corrective actions and follow up as necessary, ensuring timely resolution of issues.
• Policy Enforcement : Uphold company policies consistently and fairly to maintain compliance and workplace standards.
• Safety Compliance : Promote a safe work environment, adhering to OSHA standards, food safety standards, and assisting in safety training sessions and meetings to promote a culture of safety.
• Inventory Management : Manage inventory to occupancy limits and address discrepancies, ensuring accuracy and efficiency.
• Communication : Develop content for communication meetings to facilitate effective team communication.
• Time Management : Ability to manage resources and time to organize and complete work within deadlines.
• Problem-solving / Project Management : Drive continuous improvement with the ability to find a solution, work toward proactive management and direct to completion.
• Food Safety : Provide best in class food safety leadership and execution.
• Additional Duties : Perform other duties and responsibilities as assigned by management.

What it takes to succeed :

At WOW Logistics, fostering a supportive work environment is an integral part of our shared pursuit of excellence. We demonstrate our commitment through an array of benefits, including incentive pay based on role, tuition reimbursement, employee recognition programs, health insurance, paid vacation, and more. WOW Logistics is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.