Customer Service Advisor

727 Marketing FirmPark Forest, IL, US

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Job Description

We are seeking a dedicated and empathetic individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone who thrives in a customer-centered role, excels in problem-solving, and desires to be part of a supportive team environment.

Responsibilities

Assist customers with inquiries, providing exceptional service through various communication channels, including phone, email, and live chat.
Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and transactions using our customer relationship management (CRM) system.
Follow up on customer interactions to ensure resolution and to strengthen customer relationships.
Collaborate with team members to improve customer support processes and share knowledge.

Qualifications

High school diploma or equivalent; additional education or certification in customer service is an advantage.

Proven experience in a customer service or similar role is preferred.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and patience when dealing with challenging situations.

Proficiency in using computers and familiarity with CRM systems is preferred.

Skills

Strong written and verbal communication skills.

Attention to detail and ability to multitask.

Empathy and a genuine desire to help others.

Ability to work independently as well as part of a team.

Time management skills and ability to prioritize tasks effectively.

Benefits

Competitive salary and performance-based bonuses.

Paid time off and holidays.

Comprehensive health, dental, and vision insurance plans.

Opportunities for career development and professional growth.

Supportive and inclusive work environment.

How to Apply

If you are passionate about delivering excellent customer service and looking to join a dynamic team, please submit your resume and a brief cover letter highlighting your relevant experience.

We are an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates, regardless of gender, race, age, sexual orientation, or disability.

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Customer Service Advisor • Park Forest, IL, US