Resident Services Coordinator - Highlands
Mutual HousingNorth Highlands, CA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionKaiser plan fully covered for Employee and dependents Optional Life, Long Term Disability, Critical Illness, Identity Theft Protection and Accident Insurance Generous paid time off, including 16 paid holidays which includes the week between Christmas and New Years 2 Floating Holidays (16 hours) 401K Plan with company match up to 6% Position : Resident Service Coordinator Location : Highlands - North Highlands, CA Hours : Full Time 40 Hours per week Schedule : Monday-Friday Compensation : $23.00 per hour Job Summary : Our Resident Services team connects Mutual Housing affordable housing residents with opportunity through a wide range of direct services and community building strategies. Resident Service Coordinators (RSCs) are responsible for providing a variety of services that promote these goals. Direct Resident Service Coordination and Individual Assistance : Provide individual resident assistance, including support with applying and / or maintaining public benefits, maintaining housing stability, seeking individually identified opportunities (employment, continued education, volunteering as examples) or budgeting. Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications. Receive and address referrals for support from Property Management team. Collaborate with tenant case managers, if available. Develop and maintain a service provider referral network. Refer residents to address needs not covered by our team and follow up on progress. Host service partners that are relevant to resident needs at resident meetings or through group workshops. Provide good customer service, acting courteously, compassionately, and responsively to all residents. Adhere to confidentiality requirements set forth by Mutual Housing. Recruit and build relationships with residents in an inclusive manner through door-knocking, one-on-one meetings, fliers, phone calls, and other methods as deemed effective. Facilitate planning, coordinate and host resident community engagement activities with a goal of building neighbor connectedness. Build relationships with community-based organizations and connect residents with engagement opportunities with local programs, events, and advocacy groups. Support the development of resident groups (such as resident councils or care of community assets such as garden space), associations, or committees as requested by residents, including supporting residents in participation with the resident impact committee. Coordinate with Property Management on services provided for residents, including : Meeting on a bi-weekly basis to discuss referrals, assess service needs, discuss resident concerns, plan resident meetings and events, and discuss other developments related to the property and residents. Focus on residents in jeopardy of losing their housing by brainstorming Service, Case Manager (if available), and Property Management solutions. Discuss and collaborate on property and resident safety concerns. Planning, designing, and participating in resident meetings, property events, and other activities together. Build service partnerships with local organizations for referrals, resident education, and community building opportunities. Accurately and efficiently enters data into various online customer tracking systems in a timely manner. Provide accurate and timely reporting on resident status using digital and paper resident services files, following standards on services note writing and based on Mutual Housing document and privacy standards. Complete monthly, quarterly, and annual reports in a timely manner, including program reports, client surveys, client success stories, event summaries, and program photos. Develop, follow, and meet goals set in property Annual Service Plans based on resident need and agency deliverables. Report to work as scheduled and follows call-in and approval procedures for time off. Organize and prioritize work effectively. Participate in training and development programs to improve personal skills / knowledge. A minimum of one year of experience in basic social service delivery, with preference for experience in property-based social services, Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices. Able to use good judgement and seek advice when appropriate. Demonstrates a positive attitude, respect, and rapport with colleagues. Has at minimum a high school diploma or GED Basic knowledge of Microsoft Office. Willing to complete updated CPR & First Aid certifications, provided by Mutual Housing. Certified in safe food handling practices, with annual renewal, provided by Mutual Housing. Driver’s license required. Must pass criminal background screening, including education verification and DMV check. NO CALLS FROM STAFFING AGENCIES OR RECRUITERS PLEASE Powered by JazzHR
Join Mutual Housing California’s Mission to Build Equitable Communities! Are you passionate about affordable housing and empowering communities?
Do you believe in creating vibrant, inclusive neighborhoods where everyone can thrive?
Mutual Housing California is seeking dedicated professionals to join our innovative team and advance our mission of developing, managing, and supporting sustainable affordable housing where residents are partners in creating equitable communities. Our team is our strength! When you join Mutual Housing California you will be surrounded by affordable housing professionals who are an experienced force for revitalizing low-income communities by strengthening neighborhood assets and developing community leadership. About Mutual Housing At Mutual Housing California, we are driven by a powerful mission :
- to develop and manage sustainable affordable housing that strengthens neighborhood assets and empowers resident leaders.
- Founded with the vision of revitalizing low-income communities, we are a locally controlled nonprofit committed to addressing historic inequities by creating high-quality, affordable housing in safe, healthy neighborhoods.
Our residents are at the heart of everything we do, partnering with us to build thriving, equitable communities. We look forward to meeting you! If you’re inspired to join a mission-driven team dedicated to affordable housing and community empowerment, we want to hear from you! Together, let’s create sustainable, affordable housing where residents and communities thrive! Our compensation and benefits show how much we value our team. Medical, Dental, Vision, & Employee Assistant Program :
Responsibilities :
Resident Community Building and Leadership Development :
Partnerships and Property Management Coordination :
Program Planning, Evaluation, and Reporting :
Time Management :
Qualifications :
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Resident Coordinator • North Highlands, CA, US
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