Order Management Specialist

Job Description

Job Description

We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges.

Responsibilities :

• Process and manage customer orders, ensuring accuracy and timely entry into the system.
• Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies.
• Collaborate with the logistics team to track incoming shipments and resolve any discrepancies.
• Address and resolve customer concerns related to orders, shipping delays, and inventory issues.
• Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences.
• Synchronize data across systems to ensure consistency and reliability.
• Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics.
• Participate in discussions to improve inventory management and allocation processes.
• Provide exceptional customer service by responding promptly to inquiries and delivering solutions.
• Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
• Familiarity with inventory tracking and supply chain management practices.
• Strong organizational skills with attention to detail in order processing and data entry.
• Effective communication and interpersonal skills to handle customer inquiries and team collaboration.
• Ability to analyze and resolve logistical issues promptly.
• Experience with logistics, distribution, or supply chain industries is preferred.
• Proficiency in Enterprise Document Management (EDM) systems.
• Capability to multitask and prioritize in a fast-paced environment.
• Willingness to learn and adapt to evolving operational needs.