Customer Service Representative

A company is looking for a Customer Service Representative to assist members with inquiries related to medical claims and benefits.

Key Responsibilities

Answer inbound calls from members regarding medical claims, benefits, eligibility, and prior authorization

Handle an average of 40+ calls daily while navigating multiple applications

Resolve customer complaints and strive to meet call center metrics while providing accurate information

Required Qualifications

High School diploma or equivalent

2+ years of customer service experience

A dedicated workspace with no distractions

Intermediate proficiency in Microsoft Office Suite

Bilingual in Spanish & English is highly preferred