Enterprise Customer Onboarding Manager

Overview

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.

Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?Explore this opportunity and apply now to join our talented team.

Responsibilities

Own product implementation and configurations for simultaneous customer engagements to contract specifications

Manage projects effectively to deliver on time, within scope, and within budget

Provide multi-faced support both to customers and internal teams, including : resolving problems, explaining products and services, training on the use of software, configuration of software, and troubleshooting

Drive product strategy with the client during implementation to ensure a successful long-term client-Bynder partnership

Take a consultative approach with customers, focusing on driving measurable value and aligning solutions with their business goals

Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction

Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer

Identify potential upsell or expansion opportunities during onboarding by uncovering customer needs and sharing with the appropriate Sales or Customer Success teams

Maintain working knowledge of an ever-evolving software solution as a product expert

Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success

Build technical and DAM industry knowledge

Optimize customer-facing portals and resources to streamline onboarding and enhance the client experience

Occasional travel on-site to clients as needed (10-15%)

Qualifications / Experience

5+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management, and / or Project Management role

Excellent verbal and written communication skills; you\'ll be on the phone with and emailing clients every day

Strong organizational, prioritization, and time management skills

Ability to comprehend and explain technical concepts, especially to non-technical people

Ability to diagnose complex issues and recommend the most effective solutions

An obsession with providing the best-in-class Customer Experience

Working knowledge of Catalyst, Adobe Creative Cloud, and project management systems like Clarizen, Mavenlink, etc., is a plus

Strong business acumen, including the ability to :

Understand customer business goals and align the onboarding strategy accordingly

Translate technical implementation into measurable business value

Identify opportunities for process improvement and efficiency gains

Communicate ROI and long-term value to senior stakeholders

Why you\'ll love Bynder!

At Bynder, innovation is in our DNA. We\'ve built an environment that promotes creative thinking and self-initiative within a culture of fun.

Bynder shapes the future of the DAM industry and is committed to continuing to lead the way by uniting the best minds in the field. You’ll work with an industry-leading tech stack, collaborate daily with colleagues from 47+ nationalities, and support iconic Fortune 500 brands.

Our beautiful new office in Fort Point, near the burgeoning Seaport District, is now open for business. However, we believe you do your best work with the right balance. That’s why we embrace a hybrid approach—combining vibrant collaboration in our new Fort Point office with the flexibility to work where you’re most productive.

Bynder leadership fosters an open, ambitious, and inclusive culture where employees are recognized and celebrated for their success.

Benefits and Perks

Competitive compensation

401(k) - dollar-for-dollar match up to 6%

100% Company-paid medical, dental, vision, and life coverage for you and your family

Unlimited vacation policy

Room to advance in a high-growth tech company

Commuter benefits

Referral bonus plans

Office in Fort Point, near the burgeoning Seaport District

A light-hearted and fun work environment

Our Commitment

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder, we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder, a diverse, inclusive, and equitable workplace is one where all employees, regardless of their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical or mental ability, are valued and respected. Our commitment is to ensure that all Byndies have the freedom to be their true, authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All information provided will be kept confidential in accordance with EEO guidelines. Equal opportunity employer, M / F / D / V

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